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Your Right To Choose

If you’ve been in an auto accident, it’s important to know your consumer rights when choosing an auto body repair shop. Remember, that you have the right to take your vehicle to the auto body repair shop of your choice.

Your insurance company is there to help you get back to square one and there are laws in place, to protect you.  Under California Insurance Code §758.5, there are certain conditions that must be followed, whether you’re seeking repairs at the shop of your choice or at your insurance company’s recommended shop.

• An insurance company cannot require you to use a specific shop, but they can make a recommendation at your request.
• You must be notified in writing of the right to use the repair shop of your choice.  This must be done even if you ask for a recommendation.
• If you choose to use your insurance company’s recommended repair shop, the insurance company must restore the vehicle to its pre-accident condition at no additional cost over what is stated in your policy or otherwise allowed by law.  Be sure to check your policy!
• Your insurance company wants you to be completely satisfied with your repairs and if you choose to go with their recommended shop, they will stand behind the repairs and work to remedy the situation if the vehicle is not properly repaired.
• If you take your vehicle to a shop of your choice, your insurance company is required to pay the reasonable costs to restore your vehicle to its previous condition.

Telesis Collision Center is ready to work with your insurance company to restore your vehicle to its pre-accident condition.  We are committed to quality workmanship and customer care.  Give us a call today at (661) 274-2719 or visit us online, at www.telesiscollision.com.  Remember, we aren’t satisfied unless you’re satisfied with the results of your collision repair.