What Can I Expect?
Can you help me with my claim? What insurance companies do you work with?
Do you offer towing?
What happens after I drop my car off?
How long will it take for my auto body repair? How do I find out repair status?
What kind of results can I expect?
Do you use OEM parts?
Telesis recommends the use of only OEM (original equipment manufacturer) parts.
How do you match vehicle color? What kind of paint do you use?
Today’s paint finishes are complex and high tech. We use computerized paint mixing equipment to blend PPG Automotive Paint, a premium paint product, and match it perfectly to your vehicle color.
How soon may I wash my car after the completed auto body repair?
How do you dispose of your waste?
What is your warranty for the auto body repair?
Can I choose where my car is repaired?
I have full insurance coverage, and/or the accident wasn’t my fault. Why do I have to pay a deductible?
While my car is in for repair can I have additional work done?
I have full coverage auto insurance; does that include rental car reimbursement?
When do I pay the deductible?
The deductible is collected by Telesis when you come to pick up your vehicle, after we’ve completed the auto body repair. Forms of payment include Visa, Mastercard or Cash.
What does it mean if my vehicle is a “total loss”?
What happens when my vehicle is deemed a “total loss”?
Do I need to report my accident to the DMV?
California state law requires an SR-1 form be completed if there are damages or injuries over $1,000 in any auto collision. This form is available from your insurance provider or local Department of Motor Vehicles office.
Telesis Collision Center
636 E. Rancho Vista Blvd.
Palmdale, CA 93550