You just got into a car accident, and you already feel as if your entire world was side-swiped. To make matters worse, you now have to start the insurance claims process and make a decision about where to get your vehicle repaired. Unfortunately, many people become victims of poor car repair from making a knee-jerk, insurance-related decision. How do you know which shop will repair your car the safe and correct way versus who is after the insurance money?

Here at Telesis Collision Center, we have California drivers coming into our shop all the time who are anxious to get their car repaired so they can get their lives back on track. We have heard many of our customers’ misconceptions when it comes to collision repair and we are here to debunk some of the most common myths out there. That’s why we decided to pull together 4 of the most common collision repair myths, so you know the difference between fact versus fiction. Check them out below: 

  1. Myth: You can only go to the body shop your insurance company recommends: 

    When your insurance company recommends a body shop, that shop is considered to be part of their Direct Repair Program. These shops, also known as “DRP,” are under contract with insurance companies to perform fast repairs under a deadline. This designated time is set out by insurance companies, which, if a body shop can meet, the insurance company will continue to send the shop more cars. However, fast does not always equal quality when it comes to collision repair. Technicians might have to cut corners while working on your car in order to meet those deadlines.

    This is why you want to be sure to ask the body shop questions about their repair process. Does your shop put your safety first by following the repair procedures laid out by your car’s manufacturer, known as OEM (Original Equipment Manufacturer) repairs? Because OEM repairs are also the most expensive, your insurance company will likely try to persuade you their choice shop is the best option. Some insurance companies may even try to heavily influence your decision by pressuring you to choose moments after the accident. Their M.O. is to save time and money, not safety.

    No matter what they say to convince you, the customer always gets to decide where they want their car repaired. You also have the right to get more than one repair estimate and choose where you want your car to be towed.

    Side note: if you are worried that your insurance company won’t warranty the repair by going to the body shop of your choice, this is also a myth. Your insurance company isn’t performing the repair, the body shop is. Therefore the shop will (and should) provide a warranty for any work they do.

  2. Myth: Insurance pays for all the repairs: 

    Depending on what kind of policy and coverage you have will ultimately determine just how much (or how little) your insurance company will pay for. The different types of car insurance coverage available are: comprehensive, collision, liability, uninsured motorist protection, and personal injury protection (aka PIP). 

    Currently, there are only 12 states required to provide PIP coverage to drivers, no matter who is at fault during an accident. This is a no-fault insurance policy that assists drivers to recover any lost wages due to an accident, medical bills, and rehabilitative services no matter. California is not considered a no-fault insurance state requiring PIP coverage. Whether or not you are in a no-fault insurance state, it’s best to check your policy to see what you’re covered for. You don’t want to end up in an accident and not have the coverage you thought you had. 

    As mentioned above, your insurance company only wants to pay for the cheapest and fastest repairs. As a result, they might not pay for OEM parts and repairs. The best body shops will work with your insurance company to ensure you get the quality and safe repair you deserve. You also have the option to pay out of pocket for whatever your insurance company doesn’t cover, which we detail more below.
  3. Myth: Your car will never be the same after it gets in an accident: 

    You’re not alone if you have heard or thought that your car will never be the same after getting in an accident. With more and more vehicles equipped with the latest technology, car repair is far more complicated than it was years ago. Using the same tools and techniques for every car that comes into the shop doesn’t work anymore. The best body shops have highly-trained technicians who are capable of restoring your car back to pre-accident condition following these OEM guidelines. These are the repair procedures designed specifically for each vehicle that ensure your car is repaired exactly as the manufacturer would instruct. You wouldn’t even know it’s been in an accident after an OEM repair. 

    Currently, there is no law requiring technicians to have a license to work on cars in the state of California. This means they can do whatever they want while repairing your vehicle. You only want to go to a shop that has trained technicians through a reputable program that adheres to repairing your vehicle the right way. Otherwise, your car will appear “fixed,” but will never be the same.
  4. Only the dealership knows how to repair your car properly: 

    Many people are under the belief that the dealership you bought your car from use OEM parts and auto body shops use second-hand parts, when, in fact, the best body shops use these same OEM parts. The key to getting the proper, safe repair is finding a body shop that uses OEM parts and will work with you to make sure you’re getting nothing less than the quality repair you deserve. 

    Despite OEM parts being the safest way to go, you’ll still need to check with your policy to see what you’re covered for, as some policies will only cover aftermarket parts. Aftermarket parts are the least desirable for both the repair shop and for you, the customer. Yet, these might be the only parts you’re covered for under your policy since they are the cheapest. However, using these parts may cause safety issues in the future.

    Now, there are specific scenarios where using aftermarket parts on your car are acceptable for the repair. It’s sporadic, so always opt for OEM parts for your repair. If your policy only covers aftermarket parts, you may have to pay out of pocket for OEM parts. However, these are the safest and highest quality parts out there. You can never put a price on your safety.

Where In California Can I Get Quality Collision Repair? 

Whether you’ve heard one or all of these myths circulating collision repair, it’s only normal to be anxious about the repair process. You want to take your car to be repaired somewhere you can trust and will work with your insurance company to ensure a stress-free process. We at Telesis Collision Center are dedicated to providing Palmdale drivers with the best auto repair service in Palmdale. Our entire team of technicians is highly trained to repair your car the right way without cutting any corners. We follow OEM repair procedures and make sure your car is repaired exactly as the manufacturer tells us without taking any shortcuts.

We will also work with you and your insurance company because you’re dealing with enough already. We even offer towing services right here to our facility. We have been serving the Antelope Valley for nearly 30 years and feel we can provide you with the best possible service for your automobile repair needs.

If you’d like to schedule a free estimate or wish to get a free online quote, click any of the buttons below to get started! We look forward to hearing from you and showing you why Telesis Collision Center is Palmdale’s number one choice in car repair!

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