Probably the number one question we get asked here at Telesis Collision Center is, “How long will my repair take?” It is understandable that this would be the next question after dropping your car off. However, the answer is it really depends on what we have to do to your car. Small dents may only take a day while bigger jobs could take over a week but there are industry averages and that’s what we are discussing here.
The collision industry does a good job of tracking everything having to do with car repairs. The insurance companies measure everything from the time involved to average costs for repairs. They also track what is called “Length Of Rental” or LOR to see how long the average collision repair customer is in a rental car.
The trend is that LOR is going up.
Recently, the length of rental average has increased to 12 days, due to several different variables. The main reason is that cars are taking a little longer to repair because all the computers and sensors need to be recalibrated.
Average Car Repair Duration
Below is a breakdown of the average cycle time for a variety of different repairs. In case you didn’t know, “cycle time” refers to how long it takes to repair your car. Note that these are not 100% accurate, but are very close to what you can experience for when your vehicle is in the shop:
Windshield Replacement: 1 day
Bumper repair/replacement: 1 day
Minor Auto Body Work: 1-2 days
Paint Repair: 1-2 days
Replacement of internal parts: 1-2 weeks
Extensive damage to multiple parts (if not deemed a total loss): over 30 days
Length Of Rental Explained
There are many different reasons why the length of rental is an average of 12 days. While some repairs may only take a couple of days, more significant repairs can take over a week. However, the LOR is not based on the repair time. Length of rental also includes the time required for insurance adjusters to view the vehicle and approve any repairs that need to be done to your car. This is known as “claims frequency.” We’ll get to that a little further down.
Some auto body shops might feel pressure from insurance companies to perform faster repairs to minimize the LOR. This can create a severe problem as some repair shops might cut corners to “save time.”
Why Some Auto Body Shops Cut Corners
What exactly does it mean when we say a repair shop will cut corners to “save time”? Insurance companies wear two different faces: one they show you and the other they show the body shop. They know what an inconvenience it is for you to be without your car and want your vehicle repaired as quickly as possible. They are advocating on your behalf, being your voice to the body shop. On the other hand, or the second face, they want to spend the least amount of money possible in the repair process. This means technicians could use repair parts that can cause more harm than good to your car because they are unaware of the complexity of today’s advanced vehicles.
However, it is possible for a body shop to perform a fast repair and do the best job for your car. Though, most body shops that feel pressured by insurance companies to perform fast repairs will cut corners.
Other Factors To Increased LOR
Two other factors that can increase the length of rental have to do with repair complexity and claims frequency. Because of the complexity of car repair nowadays, technicians need extensive training to know how to repair a car properly following OEM repair procedures. These are the repair guidelines your car’s manufacturer releases that tells a technician exactly how to repair your vehicle make and model. In addition, most modern-day vehicles are equipped with advanced driving features, known as ADAS. The ADAS features in your car include blind-spot detection, lane departure assist, forward collision warning, and more. Repairing these is very complex and can require recalibration at the dealer, which also means a tow to and from the auto body shop.
Claims frequency is based on how often insurance adjusters have to calculate the repair estimate. Very rarely will the initial estimate be total repair bill, which why adjusters will frequently return to the shop to approve any repairs. There can be some resistance from the insurance company paying for specific repair procedures, which can delay the actual repair process. When this happens, the LOR increases more and more.
Who In Palmdale Can Repair My Car?
We at Telesis Collision Center have seen and felt the frustration our customers feel over the length of rental far too many times. That’s why we are here to make the repair process as stress-free as possible! Our entire team of technicians is highly trained to repair your car the right way without cutting any corners. We follow OEM repair procedures and make sure your car is repaired exactly as the manufacturer tells us without taking any shortcuts.
We will also work with you and your insurance company because you’re dealing with enough already. We even offer towing services right here to our facility. We have been serving the Antelope Valley for nearly 30 years and feel we can provide you with the best possible service for your automobile repair needs.
If you’d like to schedule a free estimate or wish to get a free online quote, click any of the buttons below to get started! We look forward to hearing from you and showing you why Telesis Collision Center is Palmdale’s number one choice in car repair!
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