If you haven’t searched for a body shop in a few years, you may be wondering how to determine where you should take your car to be repaired. How do you know what to look for when it comes to reviews for a body shop? How can you evaluate a repair based on these reviews? There may be some things that a person is writing negatively about in their review that they were unaware is part of the repair process. At the same time, reviews are like an unofficial detective providing you valuable information about a business. Here’s what reviews can provide:
What You Should Look For
Car repair these days is extremely complex and requires continuous training for the technicians. Manufacturers are always releasing what is known as OEM repair procedures, which instruct the technicians exactly how they should repair your car. But how do you know that a repair shop is doing this, based on the customer reviews? Well, one way is to read through the reviews and see if a customer talks about their experience for a similar repair (bumper replacement, windshield, etc.). However, no repair will ever be the same, so let this be a reference point.
Reviews will also likely tell you how well a customer was communicated with throughout the repair process. A shop that stays in active communication with a customer will also let them know what needs to happen during the repair, specifically OEM related repairs. These highly rated reviews come from cars returned in perfect condition to their owners, had frequent communication throughout the repair process, and had an overall fast repair.
Bad Repair Experience
Although technicians have repair procedures to follow, some auto body shops may neglect these and repair it the way they want to. These are the “sloppy” jobs, wide gaps, poor paint blending, lengthy repairs, and unprofessional-looking repair jobs you read about on reviews. Regardless of what service you require at an auto body shop, some things are universal and what you should pay attention to.
In every state, technicians aren’t required to have a license to operate on your car. This is why there are OEM repair procedures and continuous training that each technician must have to perform the highest quality repair for your vehicle. Sloppy jobs, poor paint blending, and wide gaps on structural body repair are a result of lazy technicians who are not following proper repair procedures. Let alone, they probably haven’t had any new training on how to properly repair your car.
Technicians that go based on “experience” will cause more harm than good on your car. These strict repair procedures released by your car’s manufacturer are not only the highest quality but the safest. Neglecting them can cause the safety features your vehicle is built with to no longer work.
All of these reasons are why you should thoroughly read through the negative reviews.
Longer Repairs = Not Always Happy Customers
Insurance companies know that customers want the fastest repair possible for their car. What people don’t understand is fast repairs don’t necessarily mean proper repairs. As mentioned above, the way technicians repair a vehicle is entirely different from what it was even just five years ago. This is because of the advanced technologies built into cars today, such as ADAS systems. Some of the most common technologies you can find in an ADAS system are:
- Blindspot detection
- Lane departure assistance
- Forward collision warning
- Rearview camera
- Collision avoidance system
And many more. Because of these technologies, cars need a specific repair that isn’t as simple as using a few nuts and bolts. A repair shop might find additional damage once they take apart your car. If this happens, then a repair could take longer. More work will need to be done, and an adjuster might be required to approve the new estimate. If a customer is left in the dark throughout the repair process, it’s a trigger for them to be extremely unhappy and leave a negative review.
Why Choose Us
We at Telesis Collision Center have been serving the Antelope Valley for nearly 25 years and have an average of 4.8 stars from our customer reviews. At Telesis, each one of our technicians is I-CAR Gold Class certified and up-to-date on the latest OEM Repair procedures. We will work with you and your insurance company to ensure a stress-free repair. We can even offer you a free online quote and free estimate, right here on our website. Just click the buttons below!
Our motto is, “bringing it back to new for you!”
Feel free to give us a call at (661)-952-4732. We look forward to hearing from you!Schedule An Estimate