All things in life and in business are in a constant state of evolution. Even the lowly collision repair estimate is not immune to change.
Automobile construction is evolving faster in the last decade than in any two decades prior. The way we fix cars has rapidly evolved, and the way we estimate a repair has had to change to keep pace.
It used to be the case that your insurance company sent you running around town collecting three estimates before they paid a claim. Then it became just one estimate, but it had to come from the repair shop the insurance company recommended. Then the insurance company adjusters wrote the estimate. Now, in some cases, there are no adjusters. There is just a website to upload your own photos. In specific cases, like the photo estimate, the changes have not been for the better.
The proper way to deliver a proper and thorough diagnosis of the damages on a vehicle is to create a complete repair plan. This includes a few hours of research on how the manufacturer expects the repair to be made, which is a good thing. But this type of estimate requires a full teardown of the vehicle and you are not going to do that just for an estimate. There is also likely to be a fee involved that will be covered by the insurance claim should you choose to have the repair done. The days of the free estimate are breathing their last breath.
What can you do to get the ball rolling on your repair?
Occasionally, you’ll receive an initial estimate from your insurance company. This gets the ball rolling but it is not complete or the final cost of the repair. There will most likely be additional hidden damage that will require a supplement and could possibly total the vehicle.
A proper and thorough diagnosis of vehicle damage and a repair plan is likely to contain a lot of lingo and jargon that is unfamiliar to you. Today, we are explaining two terms that show up frequently on an estimate and customers find confusing. Those terms are R&R and R&I.
What Is R&R?
R&R on an auto body estimate stands for “remove and replace.” Remove and replace occurs when a part is removed from a vehicle that cannot be repaired. As a result, the removed part is replaced with a new one. Some auto repair technicians might attempt to repair the part before replacing it with an entirely new part. However, R&R typically refers to removing the damaged part and replacing it with an entirely new replacement part.
Car repair is extremely complex nowadays and requires extensive training from technicians. Not following OEM repair procedures can cause the advanced safety features (commonly known as ADAS) your car is built with to no longer work. This is why it’s critical you take your vehicle to be repaired at a body shop that knows the importance of following OEM repair guidelines.
The complexity of car repair today creates more steps that need to be paid attention to, or it can create lasting damage to your vehicle. As mentioned above, a repair technician would know if a repair calls for R&R only after they complete a thorough diagnosis of the vehicle. This comes after the car is taken apart so technicians can accurately asses the damage and see what needs to be repaired. Keep in mind that the “replace” part of an R&R repair does not mean a replacement of the damaged part with it being repaired. R&R is a replacement for an entirely new piece for the car.
What Is R&I?
Unlike R&R, where a part is entirely replaced, R&I stands for “remove and install.” This happens when a part is removed from the damaged car and reinstalled later. The removed part may even be repaired separately if required. Just like in R&R, remove and install calls for a thorough inspection of the vehicle to accurately determine what needs to be done to the vehicle. Highly trained technicians will be able to diagnosis the vehicle and repair it following the repair procedures laid out by your car’s manufacturer, including OEM repair procedures.
Why Choose Us
Getting your car repaired can be a confusing time, especially when you have so many options on where to take your vehicle to be repaired. Your insurance company is pressuring you to go to one body shop, but ultimately you want to choose where to go.
Here at Telesis Collision Center, we will work with your insurance company to give you the stress-free, high-quality repair that you deserve. Our technicians are I-CAR Gold Class certified, which is the highest level of certification a technician can receive. We are also up-to-date on the latest OEM repair procedures and capable of handling any repair that comes into our shop.
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